Service and refund rules

How does the tutor matching work?

You describe your goal in an inquiry: the subject, the level of the learner, your preferred schedule, and the area where you want lessons to take place. Based on this description, a suitable tutor is selected from those available nearby. If several options match, you receive the one that fits your request most closely. No option is imposed — if a suggestion does not suit you, you can ask for another one.

What happens after I send an inquiry?

Each inquiry is reviewed, and you are contacted to clarify the details: the subject, the frequency of lessons, and where they should happen — at home, at the tutor's place, or online. Once the details are agreed, the tutor is introduced to you and the first lesson is arranged at a time convenient for both sides. The exact response time depends on the number of incoming inquiries and is confirmed at the moment of contact.

Can I change the tutor after lessons begin?

Yes. If the tutor does not match your expectations — in teaching style, pace, or personality — you can request a change. A replacement is selected according to the same criteria as the original match. There is no penalty for asking to change a tutor.

When is a refund possible?

If a lesson package has been paid for and the lessons cannot be delivered for reasons on the service side, the unused part of the payment is returned. If you decide to stop after the lessons have already started, the payment for the completed lessons stays with the service, and the situation with the unused part is reviewed individually. Refund requests are accepted through the inquiry page and are handled case by case.

Are there any guarantees about results?

Results in learning depend on many factors: the regularity of lessons, the learner's own work, and the starting level. For this reason no promises about grades or exam outcomes are made. What is guaranteed is a careful approach to matching: the tutor is selected to fit your stated goal, and the match can be revised if it does not work.

Where can I read the formal terms?

The full conditions of using the service are described on the terms page. If anything remains unclear, you are welcome to ask a question directly — every inquiry is read and answered.

How do I ask about something not covered here?

Send your question through the inquiry form and mention that it concerns service rules. You can also start from the main page to see how the matching process works from the beginning.