Terms of service

What does this service actually provide?

Rohase is a search service: it helps you find private tutors and teachers offering lessons in school subjects, languages and music near you. You describe what you need in an inquiry, and the service matches your request with local tutors. Lessons themselves are arranged directly between you and the tutor, so the details of every lesson are agreed in that direct conversation.

If you are still exploring, the main page explains how the matching process works from start to finish.

How is an inquiry submitted and handled?

You fill in the inquiry form on this website, providing the subject, your location and any preferences that matter to you, such as schedule or lesson format. The inquiry is then reviewed and used to suggest suitable tutors nearby. Submitting an inquiry does not create any obligation to book or attend lessons — it is a request for suggestions, nothing more.

What about payment for lessons?

Rohase does not collect lesson payments on this website, and no fixed amounts are stated here. The cost of lessons is quoted on request and is agreed directly between you and the tutor, based on the subject, lesson length and format. General guidance on packages and how pricing is typically structured is described on the lesson packages page.

Can you withdraw from lessons or ask for a refund?

Because lessons are arranged directly with the tutor, withdrawal and refund questions are handled under Polish consumer law and the arrangements you make with the tutor. Statutory withdrawal rights that apply to distance agreements remain in force. The practical rules we follow in this area — including what happens when a lesson does not go ahead — are set out plainly on the service and refund rules page.

Who is responsible for what?

This website is responsible for presenting tutor options that match your inquiry and for keeping the search process clear and honest. It is not responsible for the content or outcome of individual lessons, since those are conducted independently by the tutors themselves. You remain responsible for the accuracy of the information you provide in your inquiry and for checking that a suggested tutor suits you before lessons begin.

How can you raise a complaint?

If something in the process does not work as described — a suggestion that clearly ignores your request, or a problem with how your inquiry was handled — you can raise the matter through the inquiry form or the contact page. Complaints about the conduct of lessons themselves are resolved with the tutor directly, but we still ask you to let us know, because it helps keep the quality of suggestions high.

Questions about how your personal data is processed in inquiries and communication are answered in the privacy policy.

May these terms change?

These terms may be updated to reflect changes in how the service works or in legal requirements. The current version is always the one published on this page, and it applies to every inquiry submitted after the update.